Cj33 Privacy Policy —
Your Information Is Safe With Us

Welcome to the cj33 (cj33.pro) Privacy Policy. This document explains what personal information is collected when you use the cj33 platform, how that information is used, and the steps we take to keep it secure.

This Privacy Policy applies to the cj33 website, mobile app, and all associated digital platforms. By creating an account on cj33 or using the platform in any way, you are deemed to have accepted the terms of this Privacy Policy.

We believe your personal information is your own asset. The core purpose of the cj33 Privacy Policy is to assure you that your data is in safe hands and will never be used for any unauthorized purpose.

The following types of information may be collected when you register and use services on the cj33 platform:

Under the cj33 Privacy Policy, information is collected through several methods. Each approach is transparent and systematic:

• Direct Collection: Information you provide directly during registration, the account verification process, or when contacting support.
• Automated Collection: While you use the platform, certain information is collected automatically through cookies, log files, and tracking technologies.
• Via Third Parties: From payment providers (such as bKash, Nagad), identity verification agencies, or fraud detection partners.
• Government Databases: As part of the KYC (Know Your Customer) process, sourced from authorized regulatory registries.

Cj33 never collects information from third-party social media platforms without your consent. This aspect of our Privacy Policy is entirely consent-based.

Under the cj33 Privacy Policy, collected information is used for the following purposes:

• To create, verify, and manage your account, and to provide you with secure login access.
• To process deposits, withdrawals, and other financial transactions, and to comply with AML regulations.
• To ensure platform security and to detect and prevent fraudulent activity.
• To implement our Responsible Gaming Policy and identify problematic gaming behaviour at an early stage.
• With your consent, to inform you about promotional offers, bonuses, and special benefits.
• To provide customer support and resolve your complaints or inquiries.
• To improve platform functionality and enhance the user experience.
• To fulfill legal obligations and comply with directives from regulatory authorities.

Transparency around data sharing is a key principle of the cj33 Privacy Policy. Your information may be shared with third parties only in the following limited circumstances:

• Payment Providers: Necessary information is shared with payment partners such as bKash, Nagad, or banks to process deposits and withdrawals.
• Identity Verification Agencies: As part of the KYC process, information is shared with approved verification partners.
• Legal Authorities: In cases involving court orders, government directives, or AML investigations, disclosure of information to the relevant authorities may be required.
• Technology Partners: Technology service providers required to operate the platform (such as cloud hosting) — all bound by strict confidentiality agreements.

Under the cj33 Privacy Policy, the platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Required for core platform functions, such as maintaining your login session. Disabling these will prevent the platform from working properly.
• Functionality Cookies: To remember your preferences and settings, such as language selection or game preferences.
• Analytics Cookies: Used to monitor platform usage and improve service quality.
• Security Cookies: Helps detect fraudulent activity and protect your account.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some features to stop working properly. Under the cj33 Privacy Policy, your consent is obtained for any tracking cookies.

Robust data security is a core pillar of the cj33 Privacy Policy. We use industry-standard technologies and processes to protect your information:

• SSL/TLS Encryption: All data transmitted through the website and app is protected with 256-bit SSL encryption.
• Data Encryption at Rest: Sensitive data stored on our servers is also kept in encrypted form.
• Firewall & Intrusion Detection: Unauthorized access is prevented through advanced firewall and IDS systems.
• Regular Security Audits: Independent third-party security experts conduct regular system audits.
• Restricted Access: Only designated staff can access the data they need — not the entire database.
• Data Breach Protocol: In the event of a data breach, affected members will be notified within 72 hours.

Under the cj33 Privacy Policy, no data is retained beyond the period necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account Information: Retained for as long as the account is active; typically kept for up to 5 years after closure for legal compliance.
• Financial Transaction Records: Under AML regulations, data retention is generally mandatory for 5 to 7 years.
• Gaming Activity Records: Generally retained for up to 2 years for responsible gaming purposes.
• Communication Records: Customer support communications are generally retained for up to 1 year.
• Cookies & Log Data: Technical log files are generally deleted within 90 days.

After the applicable retention period, data is permanently deleted or anonymized in a way that makes it impossible to identify you. This aspect of the cj33 Privacy Policy is strictly enforced.

Under the cj33 Privacy Policy, you have several important rights over your own data. These are outlined in detail below:

Under the cj33 Privacy Policy and general terms, users under 18 are strictly prohibited from using the platform. We take special care to protect minors:

• Age verification is mandatory at registration, and users under 18 are not permitted to create an account.
• Any data inadvertently collected from a minor will be deleted immediately.
• If an account belonging to a minor is identified, it will be permanently closed and any funds will be returned.
• Processing of minors' data is strictly prohibited under the cj33 Privacy Policy.

If you are aware of a minor using cj33, please contact us. Maintaining a safe and responsible gaming environment is a shared responsibility.

Cj33 reserves the right to update this Privacy Policy when necessary. Any changes will follow the process outlined below:

• The updated policy will be published on this page and the "Last Updated" date will be revised accordingly.
• For significant changes, you will be notified in advance via SMS to your registered mobile number or by email.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding the cj33 Privacy Policy, please contact our dedicated Privacy Team:

• Email: [email protected] (for privacy-related inquiries, please include "Privacy" in the email subject line)
• Response Time: Queries are typically answered within 24–48 hours.
• Live Chat: The platform's live chat support is available 24/7 in Bengali.